Azoa is NOT a substitute for the professional treatment of mental health issues. It was designed to enhance your overall well-being. If you are dealing with serious mental health problems, please consult a doctor or qualified medical professionals as soon as possible.

You can earn Star Fragments by:

1. Collecting them on the forest floor

2. Completing mental well-being exercises

3. Claiming daily log-in rewards

4. Achieving new milestones

Share your experiences with us on our Discord channel or send an email to support@harikoah.de

Harikoah offers Discord as an optional, additional communication channel to facilitate simple and flexible interaction. Using Discord is entirely voluntary and not mandatory; all users are free to decide whether they wish to use this communication method. There are no obligations associated with it.

The Discord channel is generally publicly accessible, meaning that content shared here can potentially be viewed by all members of the respective Discord server. Personal or sensitive data should therefore never be shared on this channel. Please review the additional data protection information, which you can find here.

Make sure that your device is not on silent mode and that the volume is turned up. If you have an iPhone, ensure that the mute switch on the side of the phone is not switched on. 

Check if your app notification settings for Azoa are enabled.

At Harikoah, we do not store any of your data. Unfortunately, this means that you cannot restore your game progress unless you have made a backup of your device’s storage. However, you can restore your Premium status on another device if you use the same Apple ID as at the time of purchase.

We do not store any of your data. However, you can restore your Premium status on another device if you use the same Apple ID as at the time of purchase.

We are sorry that you had a negative experience with Azoa, and we would appreciate it if you could let us know what went wrong. With your help, we can make Azoa a better game. Please share any bugs or collected feedback with us on our Discord or send us an email at: support@harikoah.de

If you have questions about the mental well-being exercises or the content in general, please contact us on Discord or via support@harikoah.de

The payment methods for the Premium upgrade are provided by the App Store, as you may be familiar with from other app purchases. We do not have control over the selection of available payment options. For more information about payment methods, please refer to the App Store.

The basic version of the game is free; additional content can be purchased through a one-time payment. The cost of the app depends on the country you live in. Additionally, there are no further costs after your purchase of Azoa Premium. There are also no advertisements or other in-game purchases in Azoa. You can find the exact price for Azoa Premium in the App Store.

We want you to have an uninterrupted experience with Azoa, which is why we have decided not to include any advertisements or microtransactions in our game. If you want to support us and enjoy an even better Azoa experience, you can purchase the Azoa Premium upgrade.

Unfortunately, we are unable to offer refunds. For more information on this matter, please refer to the App Store. 

Azoa can be played on all Apple iPhone models starting from the iPhone 8. Unfortunately, we cannot provide a specific answer for Android devices, but we have made significant efforts to ensure it runs on as many models as possible.
Azoa can be played also on iPad, however it was not specifically designed for it.

After you have logged into Azoa 30 times, completed the mood stamp and at least 2 exercises per day, a quiz will appear in the app. This quiz consists of various statements about the effectiveness of the exercises and aims to assess how much the exercises have contributed to your well-being. Each question can be answered with “Yes” or “No,” with “No” answers having no negative consequences. Once all questions are answered, you will only need to enter your name, and Azoa will generate your certificate for download. Submit this certificate to your health insurance provider to get Azoa Premium reimbursed. The amount of reimbursement should be inquired directly with your health insurance provider. Please note that this is currently only available for people aged between 18 and 65 years with statutory health insurance in Germany.
We are working on making the reimbursement of Azoa Premium possible for children and adolescents and will update you as soon as this is the case.

Here, you can find further information on sources, book recommendations, and associations for Positive Psychology on the last pages of the Participant Documents. These recommendations are optional and are not part of the Azoa app.